Privacy Policy

Privacy Policy

Last updated: [Date]

Sileeez ("we", "us", "our") operates sileeez.com. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

Who we are

[Sileeez Ltd], a company registered in England and Wales under company number [XXXXXXX], with registered office at [Registered Address].
Contact: support@sileeez.com

Information we collect

  • Contact details (name, email address, delivery address, phone number)
  • Order and payment information (processed securely by our payment provider; we do not store full card details)
  • Account information if you create a customer account
  • Browsing data (via cookies) such as pages visited and device/browser information
  • Marketing preferences, if you subscribe to our newsletter

How we use your information

  • To process and deliver your orders
  • To communicate with you about your order, account, or customer service enquiries
  • To send marketing communications, where you have opted in (you can unsubscribe at any time)
  • To improve our website, products, and customer experience
  • To comply with legal and tax obligations

Legal basis for processing

We process your data under the following lawful bases: performance of a contract (order fulfilment), legitimate interests (improving our services, fraud prevention), consent (marketing emails), and legal obligation (tax and accounting records).

Sharing your information

We share data only where necessary with: payment processors, shipping and courier partners, IT and platform providers (including Shopify Inc.), and email/marketing platforms. We do not sell your personal data to third parties.

International transfers

Some of our service providers (such as Shopify) may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place, such as Standard Contractual Clauses.

Data retention

We retain personal data only for as long as necessary to fulfil the purposes described in this policy, including to satisfy legal, accounting, or reporting requirements.

Your rights

Under UK GDPR, you have the right to:

  • Access the personal data we hold about you
  • Request correction of inaccurate data
  • Request deletion of your data
  • Object to or restrict certain processing
  • Request data portability
  • Withdraw consent to marketing at any time

To exercise these rights, contact us at support@sileeez.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Cookies

Our website uses cookies to operate correctly and improve your experience. See our Cookie Policy for details.

Changes to this policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

Contact us

Questions about this policy can be sent to support@sileeez.com.