Refund & Returns Policy
Refund & Returns Policy
Last updated: [Date]
Your legal right to cancel (UK customers)
Under the Consumer Contracts Regulations 2013, you have the legal right to cancel your order within 14 days of receiving your goods, without giving a reason. To exercise this right, contact us at support@sileeez.com within 14 days of delivery. You must then return the goods to us within 14 days of notifying us, at your own cost, unless the goods are faulty. A full refund will be issued within 14 days of us receiving the returned goods.
Our 30-day returns promise
In addition to your legal rights, we offer an extended 30-day return window from the date of delivery for unopened and unused products, for any reason.
Conditions for return
- Products must be unused, unopened, and in their original packaging
- For hygiene reasons, opened or used skincare products cannot be returned unless faulty
- Proof of purchase (order number or confirmation email) is required
Faulty or damaged items
If your item arrives faulty or damaged, please contact us at support@sileeez.com within 30 days of delivery with photos of the issue. We will arrange a replacement or full refund, including return shipping costs, at no charge to you. This does not affect your statutory rights under the Consumer Rights Act 2015.
How to start a return
- Email support@sileeez.com with your order number and reason for return
- We will confirm your return and provide instructions
- Send the item back to the address provided
- Once received and inspected, we will process your refund to your original payment method
Refund processing time
Refunds are processed within 5–10 business days of us receiving your return. It may take additional time for the refund to appear in your account, depending on your bank or card provider.
Return shipping costs
Unless the item is faulty or the return relates to your 14-day statutory cancellation right, return shipping costs are the responsibility of the customer.